Services | SyCel

Advise

Technical input for business decisions: architecture, planning, code reviews, training and second opinions.

Typical work includes:

Requirements analysis
Architecture and code review
Technical planning and delivery advice
Vendor or implementation review
Training and stakeholder workshops

Advisory work is usually scoped around a clear question, decision, or deliverable.

If people in your business are already building useful things with AI, our free 5-minute AI Maturity Self-Assessment can help you see what support they need next.

Build

Custom software, internal tools and AI-powered applications, built for your team to own and extend rather than handed over as a black box.

Typical work includes:

New product and feature development
Internal tools and workflow software
AI-powered applications
API design and integration
Data migration and transformation
Testing, quality assurance, and technical documentation

Every build starts with a written Feature Brief setting out our proposed approach, scope, assumptions and cost. This confirms we're solving the right problem before anyone commits to anything.

Support

Warranty, ongoing maintenance and practical help as your software and business needs change.

Typical work includes:

Bug fixes and small improvements
Dependency updates and security patches
Build, release, and CI/CD pipeline support
Environment and configuration support
Operational documentation and maintenance planning

Support can be arranged as a recurring service or as agreed work when needed.

A team shaped around the work

Luke leads every SyCel engagement and remains your main point of contact. For focused work, he may deliver it directly. When a project needs more capacity or specialist expertise, SyCel can bring in trusted people from Luke's professional network.

For broader work, Luke can also provide technical delivery leadership across your team, vendors and other specialists. Any additional people, responsibilities and costs are set out in the Feature Brief and Statement of Work, so you know who is doing the work and who is accountable for it.

Pricing

Every Statement of Work uses one of three pricing models:

Model	You pay	Best for
Fixed	One agreed price for the work	Well-scoped work, predictable cost
Time & Materials	For the time used, at a day rate	Exploratory work
Not-to-Exceed	For the time used, up to a fixed ceiling	Defined work where scope may shift

When things change

Building software often reveals requirements or opportunities that were not clear at the start. When it does, we talk through what the new information means for users, scope, timing and cost. If the plan needs to change, a Change Order records what we agreed. Both sides sign it before new work starts; until then, the original Statement of Work stands.

Who owns what

Your code is yours. The code, designs and documentation we create specifically for your business are assigned to you on creation. At delivery you receive the source, build scripts, configuration and supporting materials needed to continue without us.

Our tools stay ours, licensed to you. Reusable tools and libraries we bring to the work remain ours, and you receive a perpetual, royalty-free licence to them within any deliverable you've paid for.

Third-party components keep their licences. We track every third-party component used, confirm it's compatible with how you'll deploy the work, and bring in paid commercial components only at your request.

What we need from you

A nominated point of contact: someone we can go to when a decision needs to be made or a change approved.
Timely responses to questions: as design choices, edge cases and trade-offs surface, a quick answer keeps the work on track.
Access to what we need: the systems, data and introductions required to get started and validate our work.
Testing together: your users' experience is the most useful signal we get, and it's how we make sure what's accepted genuinely works for them.